How do I return an item? Items must be returned within 30 days after delivery to the customer to be eligible for a refund or between 30 - 120 days for store credit. The refund or store credit will be for the purchase price of the product and will not include the shipping cost. If you receive store credit, it will be applied directly to your account and does not expire. Please read the information below carefully, as exceptions to the policy are not permitted. All returned products must be in their original, salable, completely clean condition and all parts and pieces need to be included in order to receive a refund. Bedding and other washable products cannot have been washed. Orders returned in a used, damaged, or dirty condition (including hair and other debris) cannot be refunded. If a returned order comes back in violation of the stated requirements, it will not be subject to a refund. Please include a packing slip, order invoice, or a piece of paper with your order number on it with your return so that we can identify your order. Please allow at least 4-7 business days from the date the item is received back for the return and refund to be processed. We strongly suggest shipping your return via a shipping method in which you can track your shipment so that you can be sure we have received your returned order. If an order is refused and sent back via a “Return to Sender” method, those return shipping costs plus $15 per box will be deducted from the refund. This method is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost. Return shipping costs are the sole responsibility of the customer and Dorm Co does not cover these costs, including return shipping labels, pick ups, etc. Returns should be sent to: Dorm Co 528B Myatt Drive Dock #13 - Return Dept. Madison, TN 37115 If you have any questions regarding your return, please email help@dormco.com. By corresponding exclusively through email, you have proof and detailed information about your return that you can reference at any point in time. This provides not only peace of mind, but it also provides a speedy refund, which keeps everyone happy! :)