You will receive a confirmation email very shortly after you place an order with DormCo to verify that the order was placed. The email will have a large number up top that serves as your order confirmation number. Please keep track of this number, as it will be needed if you have any further inquiries regarding your order.

Once your order ships, you will receive a second email confirming that it has shipped.

If you received a product but would like to exchange it for another, you may ship the item or items back to DormCo. All items sent back for exchange must be in unused, new condition and have their original packaging. Washed bedding materials cannot be exchanged. Shipping costs for sending a product back are covered by the customer. DormCo allows exchanges up to 120 days from when a product was purchased.

Please include your packing slip when sending an item back for an exchange, and CLEARLY INDICATE that you’d like to exchange the item. Please contact customer service if you need a new packing slip. Please clearly write the full name of the product as it appears on DormCo’s site that you’d like to exchange to. Please also include the product code of the product that you’d like to exchange to. The product code can be found under the “Availability” of a product just beneath its listed price on DormCo’s site. If it’s a product that has options, (such as colors) please indicate which option you’d like. The exchanged item will ship to the same shipping address as on the packing slip unless otherwise indicated. If the exchanged item costs more than the item being sent back, we will contact you to take payment for the difference. If it costs less, we'll refund the difference back to you. Sale prices for exchanged products will be honored only if the item is still on sale when the item is checked into our warehouse.

DormCo does not charge shipping to send out the exchanged item and there is no restocking fee. All exchanged items will be sent out with standard 4-8 business day delivery. If you require faster shipping, it’s best to just return the item for a refund and place a new order online and select a faster shipping option. Ship back to:

Dorm Co
528B Myatt Drive
Dock #13 Exchange Dept.
Madison, TN 37115

Please contact us upon receipt of your order if you receive a damaged or defective item. An item that arrives damaged or defective with documentation can receive a free replacement. To do so, please contact DormCo by emailing help@dormco.com with your order number and photos.

If a replacement is not wanted, a defective or damaged item can be mailed back for a refund via our standard return policy. DormCo does not issue return shipping labels or cover the return shipping costs on a damaged or defective item that the customer wishes to return for a refund.

If damage or a defect becomes present under normal use of an item and you received your item within the last 90 days, please contact our Service Team at help@dormco.com.

Click the "My Account" link at the top-center of our site to track your order. Once you are in your Dorm Co. Account you will be able to choose "Review Orders / Track Packages." This section will give you up-to-the-minute updates on your order status. If your order has shipped, you will see a tracking number next to where it says "shipped."

Usually the mail carrier (UPS, FedEx, or USPS) will be listed next to the tracking number. At times, the carrier will change from the carrier shown. If the tracking number does not work, try inserting it on another carrier's site. For example, if the carrier listed is FedEx, try the same tracking number at both the websites of UPS and USPS.

NOTE: Once your order has shipped, you will receive an email with a tracking number.

Click the "My Account" link at the top-center of our site to track your order status. Within your DormCo account, be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact DormCo customer service (help@dormco.com) for assistance.

Click the "My Account" link at the top-center of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact DormCo customer service (help@dormco.com) for assistance.

Please also check your paper packing slip. If an item is on backorder, it will be circled and say “Backorder” next to it.

Please thoroughly check the product, all of its packaging, and the surrounding area for any product parts. If unable to locate the parts in question, please contact DormCo customer service for assistance at help@dormco.com or 888-925-2899 within 30 days of receiving the product.

Solve the problem by:

1. Clearing your Brower's Cache.
Some browsers need you to clear your cache before you can login. If you are familiar with how to do this, clear your cache and you'll be able to login to your DormCo account upon refreshing the DormCo page.

2. Reset your password.
If you do not know how to clear your cache, you can reset your password and this should also solve your login trouble.

If you have any questions please call us at 888 925 2899 or email help@DormCo.com

1) Click the "My Account" link at the top-center of our site.
2) Enter your email address.
3) Select "I am a new customer."

Then simply follow the prompts to complete setting up your DormCo account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" link at the top-center of our site. Under the login box you'll see a link that says "Forgot your password?" That link will take you to a page asking you to confirm the email address you used to create your DormCo account. Once confirmed our system will send an email to you with your password.

Go to www.DormCo.com to never forget your password again!

YES! Shipping is just $2.95 for your entire order for a 4-8 business day delivery. That's right, whether you buy 1 item or 100 items you pay just $2.95 (Flat Rate Shipping) The only catch is that you must ship within the 48 contiguous United States.

Orders ship within 24 hours! That's right, you pay $2.95 shipping and we get your order out the door in 24 hours or less! Keep in mind weekends don't count because our shipping carriers do not work on weekends. If you place an order Friday night, 24 hours is considered Monday. Your tracking information will be emailed shortly after your order ships.

We can do that! Because we ship most of products from our main Madison (Nashville), TN warehouse and we ship within 24 hours, we can ship AS FAST AS YOU WANT. During checkout you'll see faster shipping options listed under our everyday $2.95 shipping. These include: Shipping Fast Pass (Orders Cut the Line and if placed before 1pm CT your order will ship the same day), Guaranteed 3-Day or Guaranteed 2-Day and Guaranteed Overnight and First Overnight shipping. That's right, if you are willing to pay the overnight delivery charge, you can get your order within 24 hours as long as it's placed before 1 p.m. CT.

About Fast Pass: Many customers opt for Shipping Fast Pass, which arrives 2-3 days faster than our $2.95 Standard option. Why? Because Fast Pass orders get priority. Your order moves to the front of the line and if your order is placed before 1pm CT it will ship the same day. Further by selecting Fast Pass your order will not ship slow boat by the US Post Office and it will not ship via Surepost (slower, because it is a combination of UPS and the Post Office) Added Bonus: Shipping Fast Pass doesn't just move your order to the front of the queue it also ensures if there is an inventory shortage, your order as a Fast Pass order will get priority over previous orders not placed with Shipping Fast Pass.

What is your cut-off time for all upgraded Shipping including Fast Pass?

Good Question. Any orders prior to 1pm Central Time, we guarantee that the upgraded Shipping options including Fast Pass will go out the same day. For example if you order on a Tuesday at 1:59pm ET and select the shipping speed Fast Pass at checkout your order will go out the same day. This also means if you ordered Overnight shipping, you'll get it Wednesday, 2-Day you'll get it Thursday, 3-Day Friday and Fast Pass a full 2-3 days faster than our Standard $2.95 option. Orders after 1pm are guaranteed to ship the next day. You ask: "What happens if I order from 1-2pm CT, select Fast Pass or another upgraded shipping option and really need it to ship the same day?" Call us! (888-925-2899) Sometimes our service team can get exceptions to occur. It's a novel idea, a customer service team that works in an office next to our warehouse and not in India (no offense to India). Brilliant! With service next to the warehouse we can help without delays!

Absolutely! We accept PayPal or credit cards from your bill-to address and we can ship your order directly to your university. Please make sure your University address is correct and complete, and we can ship your order for the $2.95 rate or you can upgrade your shipping to get it faster. If you want to place an order today, but you don't want it to ship until a future date, simply email us at help@dormco.com. Include your order # and the date you want your order to ship and we'll pre-pack it and have it scheduled for your desired arrival date. By doing this, you know that if you are coming all the way from England, Australia or whatever country you call home, your dorm stuff will arrive and be ready for your arrival.

Of course! Please click here for details.

Items must be returned within 30 days after delivery to the customer to be eligible for a refund or between 30 - 120 days for store credit. The refund or store credit will be for the purchase price of the product and will not include the shipping cost. If you receive store credit, it will be applied directly to your account and does not expire. Please read the information below carefully, as exceptions to the policy are not permitted.

All returned products must be in their original, salable, completely clean condition and all parts and pieces need to be included in order to receive a refund. Bedding and other washable products cannot have been washed. Orders returned in a used, damaged, or dirty condition (including hair and other debris) cannot be refunded. If a returned order comes back in violation of the stated requirements, it will not be subject to a refund. Please include a packing slip, order invoice, or a piece of paper with your order number on it with your return so that we can identify your order. Please allow at least 4-7 business days from the date the item is received back for the return and refund to be processed.

We strongly suggest shipping your return via a shipping method in which you can track your shipment so that you can be sure we have received your returned order. If an order is refused and sent back via a “Return to Sender” method, those return shipping costs plus $15 per box will be deducted from the refund. This method is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost.

Return shipping costs are the sole responsibility of the customer and Dorm Co does not cover these costs, including return shipping labels, pick ups, etc. Returns should be sent to:

Standard (Arrives in 4-8 Business Days)

When do the shipping options above not apply?

It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low and to SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Sales Tax is applied to orders that are shipping to the following states: Arkansas, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and West Virginia.

All shipments not going to these states are TAX-FREE! It's just another way DormCo helps you save versus shopping in over-priced, low-selection retail outlets in your area.

Click the "My Account" link at the top-center of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us at help@dormco.com or 888-925-2899 for further assistance.

Credits usually take 4-7 business days to process from the time we receive your returned item(s). For question on how to properly return goods please check out our Return Policy.

Your credit card will be charged within 24 hours prior to shipment of your item(s).